Legal · Effective 30 September 2026

Refund Policy

RICE Premium costs US$5.00 a month, billed month to month. If it is not right for you, you can have your money back.

Full refund within 14 days

You can ask for a full refund of any Premium payment — your first month or any renewal — within 14 days of the charge, for any reason. When we refund a payment, Premium ends and your account returns to Free straight away.

After 14 days

After 14 days a month's payment is not normally refundable, but you can cancel at any time and you will not be charged again. Premium stays on until the end of the month you have already paid for. If something went wrong — you were charged twice, charged after cancelling, or a tool did not do what our site says it does — write to us and we will put it right, whatever the date.

How to ask

1. Through Paddle — open the receipt email for the payment and follow the link to request a refund, or go to paddle.net and look up your order with the email you used at checkout.
2. Or email us at info@cartesiasa.com with the email address you paid with and, if you have it, the order number from your receipt. We reply within two working days.

Who processes the refund

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle handles returns and issues the refund to the original payment method, including any tax charged. Banks usually take 5–10 working days to show it. Your purchase is also subject to Paddle's Buyer Terms.

Your statutory rights

This policy adds to, and does not reduce, any rights you have under the South African Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002, or the consumer law of the country where you live.

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